PrisonTel

Frequently Asked Questions

How do PrisonTel calls work?

PrisonTel provides secure telephone services that allow families to stay connected with incarcerated loved ones, subject to prison approval.

Are calls monitored?

Yes. Calls may be monitored or recorded in accordance with prison regulations and applicable laws.

How is billing calculated?

Calls are billed based on minutes used. Usage is rounded up to the nearest minute.

What happens if my minutes run out?

You can purchase additional minutes at any time through your online account once available.

Can I cancel my account?

Yes. You may cancel your account at any time through your account dashboard once the platform is fully launched.

Is my personal information secure?

Yes. PrisonTel takes data protection seriously and uses secure systems to protect your information.